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Terms & Conditions that protect both of us

When you open an account with bo kep, you're entering into a straightforward agreement about how our platform works, what you can do on it, and how we…

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bo kep Terms & Conditions that protect both of us
GET HELP WITH TERMS

How to reach us about your account agreement

Live chat Open the chat widget in your account lobby — available 09:00–23:00 Indonesia time, 7…
Email support Send queries to [email protected] with your account ID and the issue.
In-app help Tap Settings > Account Agreement in the mobile app to review your terms, see…
ACCOUNT SECURITY AND DATA

How we protect your account and information

Account verification

Before your first withdrawal, we verify your identity using your national ID number and a photo of your government-issued document. This process takes 24–48 hours and prevents fraud. After approval, future withdrawals to the same DANA, OVO, GoPay or QRIS account clear in under a minute.

Data storage

Your account data—transactions, deposits, withdrawals—is stored on encrypted servers in Southeast Asia. We keep transaction records for 7 years to comply with local financial rules. You can request your full data dump at any time via the Settings menu.

Cookie and login policy

We use session cookies to keep you logged in safely. You can clear these anytime in your browser. Login attempts from a new device trigger a verification email to your registered address; approve it to proceed.

Withdrawal holds

If we detect unusual activity—e.g., a withdrawal to a different payment method than you've used before—we place a 48-hour hold and notify you by email. You can fast-track approval by responding to our verification email.

Payment method links

Each DANA, OVO, GoPay or QRIS account you link must match your registered name and ID. If verification fails, we ask for a photo of your payment method's statement. Only then is the link active for deposits and withdrawals.

Dispute and refund rights

If you report an unauthorized transaction within 30 days, we investigate and respond within 5 business days. Duplicate deposits are reversed automatically; we refund the extra amount to your original payment method within 24 hours.

Common questions about our terms

We respond proportionally: a minor breach might result in a warning; a serious one (e.g., multiple failed verification attempts or use of another person's account) leads to suspension. You'll receive notice by email, and you have 7 days to respond. We don't close accounts or seize balances without written explanation.

The terms apply to all accounts as a condition of use. You can't negotiate them individually, but we update them only when required by law or to clarify ambiguity. We notify you 30 days before any material change and give you the option to close your account penalty-free.

You can reset your bo kep password via the login page. If you've lost access to your payment method, contact our support team with ID proof, and we'll help you link a different one. Withdrawal requests are held until the new method is verified.

Deposits via DANA, OVO, GoPay and QRIS flow directly into your bo kep wallet. We don't hold funds in a bank account under your name; instead, we maintain aggregate reserves. Your balance is recorded in our secure ledger and backed by financial safeguards tied to our payment partners.

Our terms require that you use your account only for your own entertainment. You can't share login credentials, use bots or scripts, or place bets on behalf of someone else. Normal play—slots, live tables, sportsbook markets—is always permitted where local law permits.

Yes. Go to Settings > Privacy & Data, and tap Request Data Export. We send your full transaction history, account info and login log to your registered email within 3 business days. Account deletion is permanent and can't be undone; all balances are forfeited.

Email [email protected] with your complaint, account ID and the specific decision you're challenging. Include any supporting screenshots or transaction IDs. We respond with a formal decision within 10 business days. If unresolved, dispute resolution follows local law in your region.

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