Reference

Legal framework built around your account

When you open an account with us, your data, account security and payment methods are covered under clear terms.

Account verification & securityData access & modification rightsPayment method safeguards

Our legal position and your local access

bo kep Service availability depends on jurisdiction. Users are responsible for checking local law before access.

bo kep's operations depend on local law. Where local law permits, we host live tables, slot rooms and sportsbook markets for players in supported Indonesian regions, including Makassar and Denpasar. Account creation, deposit and withdrawal activity are subject to verification — you'll complete identity checks and

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source-of-funds confirmation before your first payout. Your account is tied to a single verified payment method per transaction type; DANA, OVO, GoPay and QRIS deposits are processed through licensed payment aggregators and must match your registered identity. Withdrawals are verified against your initial deposit method and
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subject to account activity review.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS, MAKE CHANGES

How to contact us about your account and data

We keep support channels active so you can ask about your account status, request data copies, report security concerns or update your payment details.

DATA HANDLING & SECURITY

How we protect your account and information

Your account security, payment data and personal information are subject to documented safeguards. We use standard encryption for login and payment traffic, store verified identity documents separately from transaction logs, and retain…

Account encryption

Login and payment submissions use TLS encryption. Your password is hashed and never stored in plaintext. Two-factor authentication is optional on signup.

Identity verification

Documents uploaded during account setup are held in a separate, access-controlled vault. Transaction logs reference only your account ID, not your document file.

Data retention

We keep account records and transaction history as long as your account is active, plus 5 years for regulatory compliance. You can request permanent deletion anytime.

Right to access

Request a full copy of your stored data, including identity records, transactions and login history. We provide downloadable exports within 7 business days.

Right to correct

If your registered name, address or payment details are inaccurate, submit a correction through account settings or email support. Changes are applied after re-verification.

Right to delete

Close your account and request permanent erasure of non-essential data. Legal hold records are retained per local law. Submit deletion requests through the account menu.

Answers to common questions about your account and rights

Navigate to Account Settings, select Close Account, and confirm your choice. Your balance is paid out to your registered payment method within 3–5 business days. Your data is retained for regulatory hold; deletion requests are processed separately.

Yes. Go to Wallet Settings and add or update a DANA, OVO, GoPay or QRIS account. New methods must match your verified identity. Withdrawals initially go to your primary method; you can choose another after it passes verification.

Transaction records and identity documents are retained for 5 years for compliance. Personal data like your email can be deleted on request. Contact support with your account ID to start the deletion process.

Change your password immediately, then email support with the date and time of suspicious activity. We'll review your login logs, confirm your identity offline, and secure your account. Check your transaction history for unauthorised withdrawals.

Access depends on local law. We support players in Indonesia. Where local law permits, you can deposit and play from device locations in supported regions. Cross-border access is not guaranteed and depends on your ISP and local regulations.

Email support requesting a data export, or use the Account menu to download activity summaries. Full exports include identity records, transaction logs and login history. Processing takes 7 business days.

Yes. DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end using TLS. Your payment details are tokenised and never stored in plaintext. Identity verification is completed over a separate, encrypted channel.

Legal framework built around your account

How to contact us about your account and data

How we protect your account and information

Account encryption

Identity verification

Data retention

Right to access

Right to correct

Right to delete

Answers to common questions about your account and rights

01 What happens if I want to close my account?

02 Can I change my registered payment method after signup?

03 How long do you keep my account data after I close my account?

04 What if I think my account has been accessed without permission?

05 Where local law permits, what regions can I access bo kep from?

06 How do I request a copy of all my data?

07 Are my deposits and withdrawals encrypted?

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